This privacy policy is for and served by Babyz Breath, a trading name of Urban Care Solutions and governs the privacy of its visitors, users and third party providers of postnatal care services (‘users’) who choose to use it.


The website and any relevant applications

Babyz Breath take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all Malaysian national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its users to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to the computer’s hard drive in order to track and monitor engagement and usage of the website, but will not store, save or collect personal information. Please read Google’s privacy policy here for further information . Other cookies may be stored to the computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts.

Contact & Communication

Users contacting Babyz Breath and/or its owners, employees, directors, and officers do so at their own discretion and provide any such personal details requested at their own risk. Users personal information is kept private and stored securely until a time it is no longer required or has no use. Every effort has been made to ensure a safe and secure form to email submission process but please be informed that users using such form to email processes that they do so at their own risk.

Babyz Breath will use any information submitted to provide users with further information about the services Babyz Breath offer or to assist users in answering any questions or queries users may have submitted. This includes using user’s details to subscribe user to any email newsletter program the website operates but only if this was made clear to the user and the user’s express permission was granted when submitting any form to email process. This is by no means an entire list of user rights in regard to receiving email marketing material.

Email and Text Messaging

Babyz Breath operates an email newsletter program and a text messaging (SMS) service, used to inform users about products and services supplied by Babyz Breath. Users can subscribe through an online

automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Email marketing campaigns published by Babyz Breath will contain tracking facilities within the actual email. User’s activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

Users are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. User acknowledge that opting out from receiving text messages and emails may impact user use of the Services.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.

Babyz Breath cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and Babyz Breath and Urban Care Solutions cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

Babyz Breath may contain sponsored links and adverts. These will typically be served through Babyz Breath advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.


Clicking on any such adverts will send users to the advertisers’ website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on user’s computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and Babyz Breath and Urban Care Solutions cannot be held liable for any damages or implications caused by visiting any external links mentioned.


Social Media Platforms

Communication, engagement and actions taken through external social media platforms that Babyz Breath participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. Babyz Breath will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.


This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save user request to share a web page respectively through user’s social media platform account.


Personal Information

When users registering to create an account with Babyz Breath, it is compulsory for users to provide personal information. This refers to information about users that can be used to contact or identify users. Personal information includes, but is not limited to, user’s name, phone number, email address, and home postal address, but does not include user’s bank account number, credit card number or billing information. However, in order to process some of user transactions through Babyz Breath, Babyz Breath must ask for user’s bank account number, credit card number and other billing information. We reserve the right to require address confirmation for postnatal care services. Babyz Breath use user Personal Information to provide the Service and administer user inquiries.

Babyz Breath collect Personal Information in connection with user registration to join the Service. Babyz Breath can register to join via the Babyz Breath Site or Application by completing the required forms.